Microsoft Dynamics 365 for Customer Insights [Enterprise]

Better understand and engage with customers by giving employees the relevant insights they need from intelligent customer analytics.

Microsoft Dynamics 365 for Customer Insights is a smart extendable app, within the Dynamics 365 Suite, which helps businesses further extend the capabilities of Microsoft Dynamics Business Central or Dynamics 365 for Sales and adapt as their organisation grows.

Gather customer insights

Connect disparate data silos for a comprehensive look at your customers—collecting customer insights and interactions in one place.

Enable any employee to get predictive insights without relying on a team of data scientists
Let employees embed customer insights into the app of their choice

Gather customer insights

Connect disparate data silos for a comprehensive look at your customers—collecting customer insights and interactions in one place.

Enable any employee to get predictive insights without relying on a team of data scientists
Let employees embed customer insights into the app of their choice

Create visualisations

Create rich visualisations that illustrate your customer’s engagement and user journey in one easy-to-reference dashboard. No need to sort through numerous disparate data silos.

Enable any employee to prepare and visualise data with ease

Create visualisations

Create rich visualisations that illustrate your customer’s engagement and user journey in one easy-to-reference dashboard. No need to sort through numerous disparate data silos.

Enable any employee to prepare and visualise data with ease

Engage customers

Analyse your customer’s demographics, purchase history, and interactions to deliver and fine-tune relevant offers and content using customer intelligence and built-in predictive analytics.

Deliver personalised, relevant customer content
Better target your marketing resources by identifying the correct customer opportunities

Engage customers

Analyse your customer’s demographics, purchase history, and interactions to deliver and fine-tune relevant offers and content using customer intelligence and built-in predictive analytics.

Deliver personalised, relevant customer content
Better target your marketing resources by identifying the correct customer opportunities

Monitor relationships

Strengthen your customer relationships by tracking interactions to quickly identify at-risk customers and effectively focus resources on them.

Manage every data point from individual customers in real time

Monitor relationships

Strengthen your customer relationships by tracking interactions to quickly identify at-risk customers and effectively focus resources on them.

Manage every data point from individual customers in real time

Target audiences with customer intelligence

Identify hidden opportunities to efficiently target your marketing resources by customer needs, interests, and demographics.

Cross-sell and upsell with predictive analytics
Tailor experiences on the spot to increase satisfaction

Target audiences with customer intelligence

Identify hidden opportunities to efficiently target your marketing resources by customer needs, interests, and demographics.

Cross-sell and upsell with predictive analytics
Tailor experiences on the spot to increase satisfaction

Microsoft Dynamics 365 does something really interesting, in that it combines CRM and ERP solutions with Power BI and provides that built-in intelligence.

Chief Technology Officer, AccuWeather

It’s giving us stronger customer engagement through better, more personalised communication

Digital Content Manager, Bremont